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© 2003-2020 Pulse Inc. All logos used are for illustrative purposes only and are properties of their respective owners. Prices do not include shipping or applicable taxes. Prices subject to change at any time.
What currency is the pricing on your website?
All the prices on our website are in Canadian currency CAD.

Do I get to see a design proof before I pay?
Yes, you will receive a design proof for your approval prior to payment.

How does the ordering process work?
Once we have received your order we will design your proofs according to the information provided. You will receive an email in 1-2 business days with the proofs, an invoice including the shipping costs, an estimated production time (typically 7-10 days), transit time and payment details. Please be sure to check your junk email folder. Once you have approved the proofs and payment has been made, we will move your order into queue for production. You will be emailed the tracking information once your order has shipped.

How do I place an order?
Please visit our ‘Place Order’ tab at the top right of every page. Detailed instructions will guide you through the ordering process.

Do you ship to the United States?
Yes, we ship to the United States. We no longer accept credit cards, so the required payment method would be cheque.

How long will it typically take to receive my order?
Delivery is typically 7-10 days from payment plus transit time. Rush orders are available upon request. We may need to charge an expedite fee to rush your order, depending on stock availability and the amount of jobs in queue.

Do you accept rush orders?
Rush orders are available upon request. We may need to charge an expedite fee to rush your order, depending on stock availability and the amount of jobs in queue. Please email orders@pulse.ca to see if we are able to rush your order and whether an expedite fee will apply. Your shipping cost may also increase to accommodate a priority shipping service.

How much will it cost to ship my order?
Please email shipping@pulse.ca for a shipping cost. Please indicate the product, quantity and your ship to address. We always try to find the most economical shipping mode possible via Canada Post, Canpar, Loomis, Purolator or UPS.

How do I pay?
We only accept Interac e-Transfers made to payments@pulse.ca. Please indicate your invoice number when making payment. We will confirm via email once your payment has been received. We no longer accept credit card payments. For United States customers the required payment method would be cheque.

How do I get you my files for printing only?
Please visit Place Order for detailed instructions.

What colours are available for your products?
We are able to offer limitless colour combinations. You are not limited to choosing only one or two colours, use as many colours as you wish! Typically colours are matched from the team logo you provide, unless otherwise stated.

What type of logo file is acceptable?
We can work with any logo file you provide. If available, vector logo files are preferred (eps, ai, pdf).

What if we don't have a digital logo file available?
Our graphic designers will incorporate text using your team or association name in place of a logo.

What does sublimation mean?
Sublimation is the transfer of a printed full colour image to a blank sublimatable product through the application of heat. This offers exceptional image quality and durability while offering limitless colour options.

What is your return policy?
Pulse Inc. will not replace any products due to misspelling, colour matching or artwork discrepancies. Pulse Inc. is not responsible for late delivery beyond a courier's service guarantee and will not refund/credit orders. No refunds/exchanges.
Frequently Asked Questions
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